Elevate CX Consulting
Helping businesses optimize operations and improve customer happiness.
Our Services
We offer a range of services to help businesses improve their customer experience.
Helpdesk Set-Up/Optimization
CS Team Optimization/Mentorship
Optimize your helpdesk and provide mentorship to your customer service team.
Improve your customer journey and optimize your operations.
Customer feedback essential
Helpdesk Set-Up / Optimization
Dashboard Optimization
-Tags / tracking
-Views / folders / ticket categories
-Backend helpdesk “rules” and system intelligence
Automations
-Implementation
-Chatbots
-Flows / Multi-step automated interactions
-Self-help for customers to manage orders, track order, report order issues, etc
-Self-help for FAQs
-Contact Form backend automations for ticket organization
-Performance Auditing
-Analyze/Assess performance of automations
-Strategize for increased automation rate (% of tickets handled without agent interaction)
Interactive FAQs/Help Center
-FAQ Content
-Audit existing FAQs
-Adjust for efficiencies and Brand Voice
-Create New FAQs
-Implementation
-Create Interactive Help Center for increased resolution/self-help
“Macros” (if Gorgias) / Templated/Canned Responses (if other helpdesk)
-Audit Existing
-Adjust for SOPs, efficiencies and Brand Voice
-Create New Macros
-Import to helpdesk, introduce merge tags
CSAT (Customer Satisfaction Surveying)
-Implement/Optimize CSAT Survey Request for increased response rate
-Analyzing/using data collected
Assess Integration Potential / Facilitate Integrations
-Shopify
-Amazon
-Walmart
-TikTok Shop
-& more!
Custom Ticket Fields
-Tracking
-Auditing
-Action Plan / Consulting based off data and ticket trends
CS Team Optimization / Mentorship
-Assess agent workload, determine how to keep a lean, efficient team
-Train your team to be data savvy
-How to collect, interpret and utilize data
-Track and report customer concerns
-Effective Communication
-Within the CX/CS team
-Across company sectors (reporting customer trends/patterns)
-Between CX/CS team and their superior (founder, C-level, etc)
-Optimize team tasks (outside of tickets) based on individual skills, workload
-Recurring meetings with the CX/CS team
-Process Changes
-Prioritization of tickets
-Workflow
-Training in using and creating Automations, Macros, etc
-Feedback Loops
-Team building
CX Standard Operating Procedures
-Audit existing SOPs
-Adjust for efficiencies
-Create new SOPs
-Implementation Strategy
Data / Operational Deep Dives
Returns Deep Dive
-Turning Returns into Returning Customers
-3rd Party Returns vs. In House
-Discovering/data analysis
-Action Plan
Cancellations Deep Dive
-Assess loss v non-loss refunds
-Discovery/data analysis
-Action Plan